Privacy Policy – Kosh Coffee

Last Updated: October 12, 2026

At Kosh Coffee, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, browse our products, create an account, place an order, or contact us.

Our website offers coffee products and equipment, including coffee machines for home, commercial coffee machines, coffee grinders, coffee beans, and coffee carts. To operate our online store and provide our services, we may need to collect certain information about our customers and website visitors.

We are committed to handling personal information responsibly, maintaining appropriate safeguards, and being transparent about our privacy practices.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request it as appropriate.

1. Business Information

Business Name: Kosh Coffee

Business Address:
2205 Lavista Rd NE
Atlanta, GA 30329
United States

Email: info@koshcoffee.com

Phone: +1 470-333-4378

For questions about this Privacy Policy or our handling of personal information, please contact us using the details above.

2. Information We Collect

We may collect personal information directly from you, automatically through your use of our website, and from service providers involved in operating our business.

The information we collect depends on how you interact with Kosh Coffee.

A. Personal Information You Provide

When you place an order, create an account, subscribe to communications, or contact us, we may collect information such as:

• Full name.

• Email address.

• Telephone number.

• Billing address.

• Shipping address.

• Order details and purchase history.

• Information you provide when contacting customer support.

• Account credentials and preferences, if you create an account.

• Information submitted through website forms or customer surveys.

We use this information to provide our services, process purchases, communicate with customers, and respond to requests.

B. Order and Transaction Information

When you purchase products from Kosh Coffee, we may collect information associated with the transaction, including:

• Products purchased.

• Order number and purchase date.

• Order value and applicable taxes.

• Shipping and delivery details.

• Payment status.

• Refunds, returns, and exchanges.

• Relevant transaction references supplied by payment providers.

Payment card information is generally processed by the payment service provider selected at checkout. The information Kosh Coffee can access depends on the payment method and provider used.

We do not intend to collect or store full payment card details or card security codes on our own systems unless a specific, properly secured payment arrangement requires it.

C. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website platform, hosting provider, analytics tools, or other technologies.

This information may include:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type and operating system.

• General location inferred from technical information, such as country or region.

• Pages visited and products viewed.

• Referring website or source.

• Date and time of visits.

• Website interactions and navigation activity.

• Technical information relating to website performance and security.

The exact information collected depends on the technologies and services enabled on our website.

D. Communications and Customer Support

If you contact us by email, telephone, or a website contact form, we may retain the information you provide, including your contact details, order number, and the contents of your message.

We use this information to respond to your inquiry, provide assistance, resolve order-related issues, and maintain appropriate business records.

Please avoid including sensitive personal information in messages unless it is necessary for your request.

3. How We Use Your Information

Kosh Coffee may use personal information for the following purposes.

Processing and Fulfilling Orders

We use your information to:

• Confirm and process purchases.

• Verify payment status.

• Arrange shipping and delivery.

• Send order confirmations and shipment updates.

• Manage returns, refunds, and exchanges.

• Provide information about your order.

Providing Customer Support

We may use your information to respond to questions, investigate complaints, troubleshoot order issues, and assist with products purchased through our website.

Managing Our Website

We may use technical and usage information to maintain website functionality, improve navigation, troubleshoot errors, protect our systems, and improve the shopping experience.

Communicating With Customers

We may send transactional communications about purchases, payments, shipping, returns, refunds, and important service updates.

Where permitted by law, we may also send promotional communications about products, offers, and updates. You can opt out of marketing emails at any time using the unsubscribe link provided in the message or by contacting us.

Opting out of promotional messages will not prevent us from sending essential communications about your orders or transactions.

Preventing Fraud and Maintaining Security

We may use relevant information to verify transactions, detect suspicious activity, prevent fraud, protect customers, investigate potential misuse, and enforce our website policies.

Legal and Business Purposes

We may process personal information when necessary to comply with legal obligations, maintain accounting and business records, resolve disputes, establish or defend legal claims, or protect our legitimate business interests where permitted by law.

4. How We Share Personal Information

Kosh Coffee does not sell personal information to third parties in exchange for money.

However, we may disclose personal information to selected service providers and other parties when necessary to operate our business, fulfill orders, provide services, or meet legal obligations.

These parties may include the following.

Payment Processors

Payment providers process transactions and payment-related information to facilitate purchases, verify payments, and help prevent fraudulent activity.

Their handling of payment information is governed by their own privacy policies and applicable terms.

Shipping and Delivery Providers

We may share necessary information, such as your name, delivery address, telephone number, and shipment details, with carriers and fulfillment partners so they can deliver your order.

Website and Hosting Providers

We may use website platforms, hosting providers, cloud services, and technical support providers to operate, maintain, and secure our online store.

These providers may process personal information on our behalf as necessary to perform their services.

Analytics and Advertising Providers

If enabled on our website, analytics and advertising services may collect information about website visits, product interactions, advertising performance, or shopping activity.

These services may use cookies, pixels, or similar technologies, subject to applicable consent requirements and your privacy choices.

Professional Advisers

We may disclose relevant information to accountants, legal advisers, auditors, insurers, or other professional service providers when necessary for legitimate business purposes.

Government Authorities and Legal Requests

We may disclose information when required by law, valid legal process, or a lawful request from a competent authority.

We may also disclose information when reasonably necessary to protect our rights, investigate fraud, enforce our terms, or protect the safety of customers and others, subject to applicable law.

Business Transfers

If Kosh Coffee undergoes a merger, acquisition, restructuring, financing, or sale of business assets, personal information may be transferred as part of that transaction, subject to appropriate safeguards and applicable legal requirements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, improve the shopping experience, understand website usage, and, where enabled, support advertising and marketing activities.

Cookies are small text files stored on your device by a website or service.

Depending on the technologies used, cookies and similar technologies may be used for the following purposes.

Essential Cookies

These cookies support essential website functions, such as shopping cart operation, checkout, account security, and session management.

Some essential cookies may be necessary for the website to operate correctly.

Functional Cookies

These cookies may remember preferences or settings to help provide a more convenient browsing experience.

Analytics Cookies

If analytics tools are enabled, these cookies may help us understand how visitors use our website, which pages are popular, and where improvements may be needed.

Advertising Cookies

If advertising tools are enabled, these technologies may be used to measure advertising performance, understand shopping interactions, or help deliver relevant advertisements.

Where required by law, we will request consent before placing or using nonessential cookies and similar technologies.

You may be able to manage cookies through our website's cookie settings and your browser settings. Blocking certain cookies may affect website functionality, including shopping cart or checkout features.

6. Google Services and Advertising

Kosh Coffee may use Google services, including Google Analytics, Google Ads, or Google Merchant Center-related integrations, depending on the tools enabled on our website.

These services may support website analytics, product listings, conversion measurement, advertising, and the presentation of our products to potential customers.

If enabled, Google technologies may collect or receive certain information about website visits and shopping activity, subject to the relevant service configuration, consent settings, and applicable policies.

The information involved may include:

• Technical information about your browser or device.

• Website interactions and page views.

• Product views and shopping activity.

• Advertising interactions.

• Transaction or conversion information, where configured.

We do not assume that every Google service is active on our website. Our actual data practices depend on the integrations we use.

Google's handling of information through its services is governed by its applicable privacy policies and terms.

For additional information, please review Google's Privacy Policy at:

https://policies.google.com/privacy

Where required, Kosh Coffee will obtain consent for applicable advertising and analytics technologies and honor relevant privacy choices.

7. Payment Security

Kosh Coffee aims to provide a secure shopping experience by using appropriate payment processing arrangements and reasonable security measures.

Payment transactions are processed through the payment methods and service providers made available at checkout.

Depending on the provider, payment processing may involve fraud screening, transaction verification, and other security checks.

Customers should ensure that they access our website through the correct web address and avoid sharing payment credentials or account passwords with unauthorized parties.

Although we take reasonable steps to protect information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

Retention periods may depend on the type of information and the reason it was collected.

For example:

• Order and transaction records may be retained for accounting, tax, warranty, and legal purposes.

• Customer support communications may be retained to resolve inquiries and maintain appropriate service records.

• Account information may be retained while an account remains active and for an appropriate period afterward.

• Marketing preferences may be retained to respect your communication choices.

• Technical and analytics information may be retained according to the settings and retention policies of the relevant services.

When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal obligations and legitimate recordkeeping needs.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Depending on our systems and service providers, these measures may include access controls, security monitoring, secure payment processing, software updates, and other appropriate safeguards.

Access to personal information should be limited to individuals and service providers who need it for legitimate business purposes.

However, no website, database, or electronic transmission method can be guaranteed to be completely secure. We therefore cannot promise absolute security.

If you believe that your account or interaction with Kosh Coffee has been compromised, please contact us promptly.

10. Your Privacy Rights

Depending on your location and the laws that apply to your information, you may have certain rights regarding your personal data.

These rights may include:

• Access: Request information about the personal information we hold about you.

• Correction: Ask us to correct inaccurate or incomplete information.

• Deletion: Request the deletion of certain personal information, subject to legal exceptions.

• Data portability: Request a copy of certain information in a portable format where applicable.

• Marketing opt-out: Unsubscribe from promotional emails.

• Consent withdrawal: Withdraw consent for processing where consent is the applicable legal basis.

• Advertising and tracking choices: Manage certain cookie or advertising preferences where supported and required by law.

• Objection or restriction: Object to or request restrictions on certain processing activities where applicable.

To exercise an applicable privacy right, contact us at info@koshcoffee.com.

We may need to verify your identity before processing certain requests. We will respond in accordance with the applicable legal requirements.

Some requests may be subject to exceptions, such as information we must retain for legal, security, or accounting purposes.

11. California Privacy Rights

Because Kosh Coffee is based in Atlanta, Georgia, this section applies only where relevant to California residents and where Kosh Coffee is subject to the applicable California privacy laws.

Depending on the circumstances, eligible California residents may have rights to request access to, correction of, or deletion of certain personal information, and to receive information about how their personal information is collected, used, and disclosed.

California law may also provide rights relating to the sale or sharing of personal information for cross-context behavioral advertising.

Kosh Coffee does not sell personal information to third parties for monetary consideration. However, certain advertising technologies may qualify as the sharing of personal information under applicable California law, depending on how they are configured and used.

Where required, we will provide the relevant opt-out mechanism and honor applicable privacy preference signals.

California residents may submit privacy requests by contacting info@koshcoffee.com.

We will not unlawfully discriminate against individuals for exercising privacy rights protected by applicable law.

12. Children's Privacy

Kosh Coffee's website is intended for general customers and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without legally required authorization.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so we can review the situation and take appropriate action.

Where required by law, we will take reasonable steps to delete the information or obtain the necessary authorization.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, manufacturers, social media platforms, or other external services.

These third parties operate independently of Kosh Coffee and may have their own privacy policies, terms, and data handling practices.

We encourage customers to review the privacy policies of any third-party websites or services they access.

Kosh Coffee is not responsible for the privacy practices of external websites that we do not operate, except to the extent required by applicable law.

14. Do Not Track and Privacy Preference Signals

Some browsers and devices offer privacy settings or signals intended to communicate user preferences regarding online tracking.

The effect of these signals depends on the applicable law, the technology involved, and our website configuration.

Where required by applicable law, we will recognize and honor supported privacy preference signals, including Global Privacy Control where applicable.

You may also manage available cookie and advertising preferences through our website's privacy settings and your browser.

15. International Data Transfers

Although Kosh Coffee is based in the United States, some of our service providers may process or store personal information in other countries.

As a result, your information may be transferred to or accessed from jurisdictions with data protection laws that differ from those in your place of residence.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

The specific locations where information is processed depend on the website platform, payment providers, hosting services, and other third parties we use.

16. Email Marketing and Promotional Communications

If you subscribe to our marketing communications or otherwise provide consent where required, we may send you information about new products, coffee equipment, special offers, promotions, and updates from Kosh Coffee.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the message or by contacting info@koshcoffee.com.

Please note that opting out of marketing communications does not prevent us from sending essential transactional messages relating to purchases, payments, shipping, refunds, or customer service.

We will handle marketing communications in accordance with applicable email marketing and privacy laws.

17. Changes to This Privacy Policy

Kosh Coffee may update this Privacy Policy from time to time to reflect changes in our business, website technology, service providers, legal obligations, or data handling practices.

When changes are made, we will publish the revised policy on this page and update the “Last Updated” date.

Where required by law, we will provide additional notice or request consent for material changes.

We encourage customers to review this page periodically to remain informed about how their personal information is handled.

18. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us.

Kosh Coffee

Business Address:
2205 Lavista Rd NE
Atlanta, GA 30329
United States

Email: info@koshcoffee.com

Phone: +1 470-333-4378

Please include sufficient information for us to understand your request. We may ask for additional information to verify your identity where necessary and permitted by law.

We are committed to handling privacy inquiries responsibly and responding in accordance with applicable legal requirements.

19. Our Commitment to Your Privacy

At Kosh Coffee, we understand that trust is an important part of the online shopping experience.

Whether you purchase a coffee machine for your home, a grinder for your brewing setup, coffee beans for your daily routine, or commercial equipment for your business, we aim to handle your personal information with care and transparency.

We collect and use information to operate our store, process orders, provide customer support, protect our services, and improve the shopping experience, subject to this Privacy Policy and applicable law.

Thank you for choosing Kosh Coffee.

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