Shipping policy

Shipping Policy – Kosh Coffee

Last Updated: October 12, 2026

At Kosh Coffee, we are committed to providing our customers with a reliable, secure, and transparent shipping experience throughout the United States. We understand the importance of receiving your coffee products and equipment in a timely manner, which is why we aim to communicate our order processing procedures, estimated delivery times, and shipping costs as clearly as possible.

Whether you are purchasing a coffee machine for your home, commercial coffee equipment for your business, a coffee grinder, coffee beans, or a coffee cart, we strive to make every order as convenient and straightforward as possible.

Please review this Shipping Policy to understand how we process, ship, and deliver orders placed through the Kosh Coffee website.

Business Information

Kosh Coffee

2205 Lavista Rd NE
Atlanta, GA 30329
United States

Phone: +1 470-333-4378
Email: info@koshcoffee.com

1. Shipping Coverage

Kosh Coffee currently ships orders within the United States only.

At this time, we do not offer international shipping. Orders can be delivered only to eligible U.S. destinations supported by our shipping services.

Shipping availability may vary depending on the product, delivery address, package dimensions, weight, and carrier service coverage.

Please ensure that your shipping address is complete and accurate when placing your order to help prevent unnecessary delivery delays.

2. Shipping Fees

Shipping charges are calculated at checkout based on the applicable shipping method and order details.

Factors that may influence shipping costs include:

Delivery destination.
Package weight and dimensions.
Type and quantity of products ordered.
Special handling requirements for large or heavy coffee equipment.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Kosh Coffee may occasionally offer free shipping promotions or other shipping-related discounts. When available, the applicable terms and conditions will be communicated on our website.

Unless expressly stated otherwise, standard shipping is the available shipping option. Expedited, overnight, and same-day delivery services are not offered unless specifically indicated at checkout.

3. Order Processing

Our standard order processing time is 1–2 business days, Monday through Friday, excluding U.S. federal holidays.

Order processing begins after payment has been successfully authorized and the order has been confirmed.

Please note the following:

Orders placed on weekends or federal holidays will generally be processed on the next business day.
Orders placed after 12:00 PM Pacific Time may be processed on the following business day.
Orders may require additional time for payment verification, inventory confirmation, or fulfillment preparation.
Orders containing large, heavy, or specialized coffee equipment may require additional handling time.
High order volumes during promotional periods may occasionally extend processing times.

If an unexpected delay affects your order, we will make reasonable efforts to notify you using the email address or phone number provided at checkout.

4. Estimated Delivery Times

For eligible destinations within the United States, our estimated shipping and delivery timeframes are as follows:

Order processing: 1–2 business days.
Estimated transit time: 3–6 business days after dispatch.
Estimated total delivery time: Approximately 4–8 business days from order processing through delivery.

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, shipping carrier, product availability, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Large or heavy products, including certain commercial coffee machines, commercial grinders, and coffee carts, may require additional shipping arrangements or longer delivery times. Any applicable variations will be communicated where possible.

We recommend reviewing the shipping information provided at checkout before completing your purchase.

5. Shipping Carriers

Kosh Coffee works with shipping carriers that provide delivery services appropriate for the products ordered and the destination.

The carrier selected may vary depending on package size, weight, shipping destination, and service availability.

Once your order has been dispatched, we will send a shipping confirmation email with the available tracking information.

Please allow approximately 24–48 hours after dispatch for tracking information to appear or update in the carrier's system.

6. Order Tracking

When your order ships, you will receive a shipping confirmation email containing a tracking number and tracking link, where available.

You can use the tracking information to follow the shipment's progress and review delivery updates provided by the carrier.

If you have not received tracking information within the expected processing timeframe, or if your tracking details have not updated for an extended period, please contact us for assistance.

Contact details:

Email: info@koshcoffee.com
Phone: +1 470-333-4378

When contacting us about an order, please include your order number to help us locate your purchase and investigate the issue.

7. Order Cancellations

If you need to cancel an order, please contact Kosh Coffee as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has been prepared for shipment. However, cancellation cannot be guaranteed once processing or fulfillment has begun.

Orders that have already been dispatched generally cannot be canceled in transit and may need to be handled under our Returns and Refunds Policy.

If a cancellation is approved, any applicable refund will be processed according to our refund procedures and applicable law.

Nothing in this section limits cancellation rights that may apply under applicable consumer protection laws.

8. Shipping Address Changes

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your delivery address before completing checkout.

If you need to correct or update your shipping address, contact us immediately at info@koshcoffee.com.

We will attempt to accommodate address changes where possible, but changes cannot be guaranteed after an order has entered fulfillment or been handed over to the shipping carrier.

Once a package is in transit, address corrections or rerouting may be unavailable or subject to carrier restrictions and additional charges.

Kosh Coffee cannot guarantee successful delivery when incorrect or incomplete address information has been supplied.

9. Lost, Missing, or Stolen Packages

If your tracking information indicates that your order has been delivered but you have not received it, we recommend taking the following steps:

Verify that the shipping address on your order confirmation is correct.
Check your designated delivery area and any locations where the carrier may have left the package.
Ask household members, building management, or neighbors whether they accepted the delivery.
Review the tracking information for additional delivery details.
Contact us if you are still unable to locate your package.

If your shipment appears to be lost in transit, please contact Kosh Coffee so we can review the available tracking information and assist with an investigation.

For packages reported as stolen after delivery, we may recommend contacting the carrier and, where appropriate, local authorities.

Each situation will be reviewed based on the available information and applicable law. A carrier's delivery confirmation does not automatically eliminate any rights or remedies available to customers under applicable consumer protection laws.

10. Incorrect or Incomplete Shipping Addresses

Customers must ensure that all shipping information is accurate and complete at the time of purchase.

Kosh Coffee is not responsible for delays or unsuccessful delivery attempts caused by incorrect or incomplete address details supplied by the customer, except where applicable law provides otherwise.

If a package is returned to us because of an incorrect address, failed delivery attempts, or other delivery issues attributable to the information provided, we will contact the customer where possible to discuss available options.

Additional shipping charges may apply if the package needs to be reshipped, where permitted by law and disclosed to the customer.

Any applicable refund for an undeliverable order will be handled according to our Returns and Refunds Policy and applicable legal requirements.

11. Undeliverable Packages

A package may be considered undeliverable if:

The shipping address is invalid or incomplete.
The carrier cannot complete the required delivery attempts.
The recipient refuses delivery.
The delivery location is inaccessible or outside the carrier's service coverage.
Other circumstances prevent successful delivery.

If a package is returned to Kosh Coffee, we will review the circumstances and contact the customer where appropriate.

Depending on the situation, available resolutions may include arranging reshipment, correcting the delivery information, or canceling the order.

Additional shipping charges may apply to reshipment where permitted by law. If an order is canceled, any applicable refund will be calculated in accordance with our Returns and Refunds Policy and applicable law.

12. Damaged Shipments

We take reasonable care when preparing orders for shipment. However, damage may occasionally occur during transportation.

If your coffee machine, grinder, coffee cart, coffee beans, or another product arrives damaged, please contact us as soon as reasonably possible.

To help us investigate, please provide:

Your order number.
A description of the damage.
Photographs of the product and shipping packaging, if available.
Any relevant information from the carrier's delivery record.

Please retain the original packaging and damaged product until we provide further instructions, unless keeping the item presents a safety risk.

We will review the circumstances and communicate the appropriate next steps, which may include a replacement, repair, refund, or another resolution depending on the issue and applicable law.

Any reporting timeframe requested by us or a carrier will not reduce mandatory consumer rights.

13. Delivery Exceptions and Delays

Although we work to meet our stated processing and delivery estimates, unforeseen circumstances may occasionally cause delays.

Potential causes include:

Severe weather and natural disasters.
U.S. federal holidays.
Shipping carrier service disruptions.
High seasonal shipping volumes.
Remote or difficult-to-access delivery locations.
Inventory or fulfillment delays.
Other events outside our reasonable control.

If a delay occurs, we will make reasonable efforts to provide available information and assist customers in checking their shipment status.

If your order has not arrived within the estimated delivery window, please review your tracking information and contact us if you need further assistance.

Applicable consumer rights and remedies remain unaffected by delivery delays.

14. Peak Season Shipping

During busy shopping periods, including Black Friday, Christmas, New Year, and major promotional events, order volumes and carrier demand may increase.

These periods may result in longer processing times or delivery delays.

We encourage customers to place orders in advance when purchasing coffee equipment or supplies for a specific occasion, business opening, or planned event.

Any temporary changes to processing or delivery estimates will be communicated on our website or through applicable order notifications where possible.

15. Shipping for Large and Commercial Coffee Equipment

Kosh Coffee offers products for both home and commercial coffee setups. Some products, particularly commercial coffee machines, commercial coffee grinders, and coffee carts, may require additional handling because of their size, weight, or packaging requirements.

Shipping arrangements may therefore differ from those used for smaller products such as coffee beans.

Before ordering larger equipment, customers should consider whether the delivery location is accessible and suitable for receiving the shipment.

Depending on the product and carrier, delivery may require someone to be present to accept the shipment or additional arrangements for oversized packages.

Any special shipping requirements, delivery restrictions, or additional charges applicable to a product will be communicated where available before the order is completed.

16. Returns and Shipping Costs

Our shipping policy should be read together with our Returns and Refunds Policy.

If you wish to return an item, please review the applicable return conditions and contact us before sending the product back.

Unless otherwise stated in our return terms or required by law, customers may be responsible for return shipping costs for eligible returns that are not the result of an error by Kosh Coffee.

If an item arrives damaged, defective, incorrect, or otherwise fails to conform to the purchase agreement, please contact us so we can explain the available resolution and return arrangements.

Because coffee machines, commercial grinders, and coffee carts may be large or heavy, return shipping can require special handling. Please do not send products to our business address without first receiving return instructions.

Refunds, return shipping charges, and any applicable exceptions will be handled according to our Returns and Refunds Policy and applicable consumer protection laws.

17. Shipping Costs and Refunds for Undelivered Orders

Shipping charges are displayed at checkout before an order is placed.

If an order cannot be delivered or must be canceled, any refund of the original shipping fee will be determined by the reason for the cancellation, the applicable terms, and relevant consumer protection laws.

Where a delivery failure results from an error by Kosh Coffee or another circumstance for which we are responsible, we will review the matter and provide an appropriate resolution.

We will not apply shipping deductions or additional fees where doing so would violate applicable law.

18. Compliance and Transparency

At Kosh Coffee, we aim to maintain a clear and dependable shipping process by:

Providing accurate processing and delivery estimates.
Displaying applicable shipping charges before checkout.
Making tracking information available when provided by the carrier.
Communicating material shipping delays where reasonably possible.
Handling damaged, missing, and incorrect shipments fairly.
Providing clear information about delivery restrictions and special handling requirements.
Following applicable consumer protection and shipping requirements.

Our objective is to help customers understand what to expect when placing an order and to provide assistance when shipping issues arise.

19. Changes to This Shipping Policy

Kosh Coffee reserves the right to update this Shipping Policy to reflect changes in our operations, carrier arrangements, shipping services, or legal obligations.

Any updated version will be published on our website with the revised effective date.

Changes will apply as permitted by law and will not remove rights that customers are legally entitled to retain.

We encourage customers to review this policy periodically for the latest shipping information.

20. Contact Us

If you have questions about our Shipping Policy, delivery estimates, shipping fees, tracking information, or an existing order, please contact our team.

We are here to help you navigate the ordering and delivery process and to make your shopping experience as straightforward as possible.