Terms of service

Terms of Service – Kosh Coffee

Last Updated: October 12, 2026

1. Introduction

Welcome to Kosh Coffee. These Terms of Service (“Terms”) govern your access to and use of the Kosh Coffee website, including browsing our products, creating an account, placing orders, and using any features or services we make available.

Kosh Coffee sells coffee-related products and equipment, including coffee machines for home use, commercial coffee machines, coffee grinders for home use, commercial coffee grinders, coffee beans, and coffee carts.

Throughout these Terms, the words “Kosh Coffee,” “we,” “us,” and “our” refer to Kosh Coffee. The words “you” and “your” refer to any person accessing our website or purchasing our products.

By accessing our website or placing an order, you agree to these Terms and our applicable policies, including our Privacy Policy, Shipping Policy, and Refund & Returns Policy.

If you do not agree to these Terms, please do not use our website or services.

2. Business Information

Business Name: Kosh Coffee

Business Address:
2205 Lavista Rd NE
Atlanta, GA 30329
United States

Email: info@koshcoffee.com

Phone: +1 470-333-4378

For questions regarding these Terms, orders, products, or customer service, please contact us using the details above.

3. Eligibility and Website Use

By using our website, you represent that you are legally able to enter into a binding agreement under the laws applicable to you.

If you are placing an order on behalf of a business or another organization, you represent that you have the authority to bind that organization to these Terms.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

Use our website for fraudulent, unlawful, or misleading activities.
Attempt to gain unauthorized access to our website, systems, or customer information.
Interfere with the website's security, functionality, or normal operation.
Introduce malicious software, harmful code, or other damaging material.
Use automated tools to scrape, copy, or collect website information in a manner that violates applicable law or our rights.
Misrepresent your identity or provide knowingly false information when placing an order.
Use our website in a way that infringes the rights of Kosh Coffee or another person.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, website, or legal rights, subject to applicable law.

4. Products and Product Information

Kosh Coffee offers coffee products and equipment for personal and commercial use. Product categories may include:

Coffee Beans
Coffee Carts
Coffee Grinders For Home
Coffee Machines For Home
Commercial Coffee Grinders
Commercial Coffee Machines

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate and current.

However, product images and descriptions are provided for informational purposes. Actual product appearance may vary slightly due to lighting, photography, screen settings, manufacturer updates, or other factors.

Product specifications, included accessories, dimensions, finishes, and features may vary by model. Please review the information provided on the relevant product page before placing an order.

If a material error is identified in a product listing, we reserve the right to correct the information and take appropriate action, subject to applicable law and any rights you may have as a customer.

Nothing in these Terms excludes any legally required product description, quality, safety, or conformity obligations.

5. Product Availability

All products are subject to availability.

We may limit quantities, discontinue products, update product selections, or temporarily remove items from our website.

Placing a product in your shopping cart does not guarantee that the product will remain available or that an order has been accepted.

If a product becomes unavailable after you place an order, we will contact you and explain the available options. Depending on the circumstances and applicable law, these may include waiting for stock, selecting an alternative, or receiving a refund.

We will not knowingly retain payment for an order that we cannot fulfill without addressing the situation appropriately.

6. Prices and Promotions

Prices are displayed in the currency shown on our website at the time of purchase.

We make reasonable efforts to display accurate pricing. However, errors may occasionally occur because of technical issues, incorrect product data, or other circumstances.

Where a pricing error affects an order, we may contact you before proceeding with fulfillment. If an order cannot be fulfilled at the correct price, we will explain the situation and provide appropriate options, including cancellation and refund where applicable.

Prices may change without prior notice, but a change in the listed price does not automatically alter an order that has already been accepted, except as permitted by law or agreed with you.

Promotional offers, discount codes, and special pricing may be subject to additional conditions, eligibility requirements, expiration dates, or product restrictions.

Unless otherwise stated, promotional offers cannot be combined with other offers. We will disclose material restrictions associated with promotions where applicable.

7. Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

After submitting your order, you may receive an order confirmation email. An automated confirmation acknowledges that we have received your order; it does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to review, decline, or cancel an order where reasonably necessary, including in situations involving:

Product unavailability.
Suspected fraudulent or unauthorized transactions.
Incorrect pricing or product information.
Shipping restrictions.
Payment authorization failures.
Suspected resale or purchasing activity that violates our stated restrictions.
Incomplete or inaccurate order information.

If we cancel an order after payment has been collected, we will arrange an appropriate refund for the amount paid for the canceled order, subject to applicable law.

We may contact you to verify information before fulfilling an order. Please ensure that the email address, phone number, and shipping details provided at checkout are accurate.

8. Payment Terms

Payment must be completed using an accepted payment method offered at checkout, unless we expressly agree otherwise.

Available payment methods may change over time.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing may be handled by third-party payment providers. Their own terms, security procedures, and privacy practices may apply to transactions processed through their services.

We do not guarantee that every payment method will always be available. Transactions may be declined or delayed by payment providers, issuing banks, fraud-prevention systems, or other parties involved in processing payment.

If a payment fails, we may ask you to provide another accepted payment method before processing your order.

Any applicable taxes, shipping charges, and other disclosed fees will be presented during checkout or otherwise communicated as required by law.

9. Shipping and Delivery

Kosh Coffee currently intends to ship orders within the United States in accordance with the shipping options and restrictions stated on our website.

Unless expressly stated otherwise, we do not offer international shipping.

Shipping charges, available delivery methods, processing times, estimated transit times, and other applicable details are described in our Shipping Policy and at checkout.

Our standard shipping estimates may include:

Order processing: Approximately 1–2 business days.
Estimated transit time: Approximately 3–6 business days.
Estimated total delivery time: Approximately 4–8 business days.

These are estimates, not guarantees. Actual delivery times may vary because of carrier operations, destination, weather, holidays, peak periods, or other circumstances outside our reasonable control.

Where available, tracking information will be provided after an order ships. Tracking updates may take time to appear in the carrier's system.

Customers are responsible for providing complete and accurate shipping information. If a package cannot be delivered because of an incorrect address or other issue attributable to the information provided, additional shipping or reshipment charges may apply where permitted by law.

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes once processing or shipment has begun.

Nothing in these Terms limits any rights you may have under applicable consumer protection law regarding delayed, lost, damaged, or undelivered orders.

For additional information, please review our Shipping Policy.

10. Cancellations

If you need to cancel an order, please contact Kosh Coffee promptly at info@koshcoffee.com.

We will make reasonable efforts to accommodate cancellation requests received before processing or shipment begins. However, we cannot guarantee that a cancellation will be possible once an order has entered fulfillment or has shipped.

If an order has already shipped, the request may need to be handled under our Refund & Returns Policy.

If we cancel an order, any refund due will be processed in accordance with applicable law and our applicable policies.

Nothing in this section limits any statutory cancellation rights that apply to your purchase.

11. Refunds, Returns, and Exchanges

Our Refund & Returns Policy explains the conditions under which products may be returned and refunds may be issued.

Our standard return terms include the following:

Eligible return requests must generally be submitted within 30 days of delivery.
Coffee equipment that has been opened but remains unused may be eligible for return, subject to the applicable return conditions.
Returned products should include the original packaging, accessories, manuals, and other included components where applicable.
Customers generally pay return shipping costs for ordinary returns.
Kosh Coffee covers applicable return shipping costs for eligible products that arrive damaged, defective, or incorrect due to our fulfillment error.
Approved refunds are generally processed within five business days after the returned product has been received and the return approved, subject to the applicable refund circumstances and legal requirements.

Certain products or circumstances may be subject to additional conditions. For example, opened or consumed coffee beans may not qualify for a change-of-mind return where exclusion is lawful.

Please contact us before sending a product back so we can provide return instructions.

For full details, review our Refund & Returns Policy.

Nothing in these Terms excludes or limits mandatory rights or remedies available to customers under applicable law.

12. Product Use, Installation, and Maintenance

Customers are responsible for using purchased products in accordance with the manufacturer's instructions, safety warnings, installation requirements, and maintenance guidance.

Coffee machines, grinders, and commercial coffee equipment may require appropriate electrical connections, water connections, ventilation, cleaning, or professional installation depending on the model.

Before purchasing equipment, customers should review the product specifications and confirm that the product is suitable for their intended use and installation environment.

Unless expressly included in a product listing or separate written agreement, the purchase price does not include installation, plumbing, electrical work, training, maintenance, or repair services.

Kosh Coffee is not responsible for damage caused by improper installation, misuse, unauthorized modifications, failure to follow manufacturer instructions, or use of equipment outside its intended specifications, except to the extent required by applicable law.

Where a product is covered by a manufacturer warranty or another applicable warranty, the relevant terms will govern the scope of that warranty, subject to any rights that cannot lawfully be excluded.

13. Warranties and Product Disclaimers

Product warranties may vary depending on the manufacturer, product type, and model.

Any manufacturer warranty information provided with a product or on its product page should be reviewed carefully. Where applicable, customers may need to contact the manufacturer or follow its warranty claim procedure.

Unless expressly stated otherwise, Kosh Coffee does not promise that a manufacturer's warranty will cover every type of damage, failure, or usage condition.

To the extent permitted by applicable law, website content and general product information are provided on an “as available” basis, and we do not guarantee that the website will always operate without interruption or technical error.

Nothing in these Terms excludes, restricts, or modifies any warranty, guarantee, consumer right, or remedy that cannot legally be excluded or limited.

14. Intellectual Property

All content on the Kosh Coffee website, including text, graphics, logos, photographs, product descriptions, design elements, and other materials, is owned by Kosh Coffee, its licensors, or the relevant rights holders, unless otherwise stated.

This content is protected by applicable intellectual property laws.

You may access and use the website for personal shopping and other lawful purposes. You must not copy, reproduce, distribute, modify, republish, sell, or commercially exploit our website content without prior written permission from the applicable rights holder, except where permitted by law.

Product names, logos, images, and trademarks belonging to third-party manufacturers remain the property of their respective owners. Their appearance on our website does not necessarily imply endorsement or affiliation beyond the relationship expressly stated.

15. Customer Accounts and Account Security

If our website allows you to create an account, you are responsible for providing accurate information and keeping your login credentials confidential.

You are responsible for activity carried out through your account, except where applicable law provides otherwise.

Please notify us promptly if you believe that your account has been accessed without authorization or that your account information has been compromised.

We may suspend or restrict accounts where reasonably necessary to protect our website, customers, or business, or where an account is used in violation of these Terms or applicable law.

16. User Submissions and Reviews

If our website allows you to submit reviews, comments, photographs, feedback, or other content, you are responsible for ensuring that your submissions are lawful and accurate to the best of your knowledge.

You must not submit content that:

Is fraudulent, misleading, defamatory, or unlawful.
Infringes another person's intellectual property or privacy rights.
Contains malicious code or harmful material.
Includes another person's confidential information without authorization.
Is threatening, abusive, or otherwise prohibited by applicable law.

By submitting content, you grant Kosh Coffee a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content in connection with our business and website, to the extent permitted by law and consistent with our Privacy Policy.

This license does not transfer ownership of your content to Kosh Coffee.

We may moderate or remove content that violates these Terms or applicable law, or that we reasonably consider inappropriate for our website.

17. Third-Party Services and Links

Our website may include links to third-party websites or use third-party services for payment processing, shipping, analytics, advertising, customer support, or other functions.

These third parties may operate under their own terms and privacy policies.

Kosh Coffee does not control every aspect of third-party services and is not responsible for their independent content, availability, or practices, except to the extent required by applicable law.

Your use of a third-party service may be subject to additional terms between you and that provider.

18. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

We may use personal information to process orders, arrange delivery, manage returns, respond to customer inquiries, prevent fraud, maintain website security, and perform other activities described in our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

Our collection and processing of personal information will remain subject to applicable privacy and data protection laws.

Please review our Privacy Policy for additional information about cookies, analytics, marketing communications, third-party service providers, and applicable privacy rights.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Kosh Coffee will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from the use of our website or the purchase or use of our products, including certain losses of profits, revenue, business opportunities, or data.

This limitation applies only to the extent such exclusions are permitted by law and does not remove liability that cannot legally be excluded.

To the extent permitted by applicable law, Kosh Coffee's liability arising from a particular purchase will be limited to the remedies available under these Terms, the applicable product or warranty terms, and mandatory legal requirements.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or any other liability that cannot lawfully be excluded or limited.

Consumers may have additional rights under applicable law, and these Terms do not seek to remove those rights.

20. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, and reasonable expenses incurred by Kosh Coffee arising directly from your unlawful use of our website, your material violation of these Terms, or your infringement of another person's rights.

This provision does not apply to the extent a claim results from Kosh Coffee's own unlawful conduct or where such an allocation of responsibility is prohibited by law.

21. Events Beyond Our Reasonable Control

Kosh Coffee will not be responsible for delays or failures caused by circumstances beyond our reasonable control, to the extent permitted by applicable law.

Such circumstances may include severe weather, natural disasters, public emergencies, labor disruptions, carrier interruptions, supplier shortages, government actions, power outages, or significant technology and communications failures.

We will make reasonable efforts to address disruptions affecting orders and communicate material information to customers where appropriate.

This section does not eliminate any refund, delivery, or other obligations imposed by applicable law.

22. Governing Law and Disputes

These Terms will be interpreted in accordance with applicable laws, taking into account any mandatory consumer protection laws that apply to a customer's purchase.

To the extent permitted by law, disputes relating to these Terms or purchases from Kosh Coffee may be brought before the courts with appropriate jurisdiction.

Nothing in this section prevents a consumer from exercising mandatory rights to bring a claim in another court or forum where applicable law provides that right.

If you have a concern about an order or our services, we encourage you to contact us first so that we can attempt to resolve the matter informally.

23. Changes to These Terms

Kosh Coffee may update these Terms from time to time to reflect changes in our business, products, website features, policies, or legal obligations.

Updated Terms will be published on this page with a revised “Last Updated” date.

Changes will apply from the effective date stated in the updated Terms, subject to applicable law. Changes will not retroactively remove rights that customers are entitled to retain under applicable law.

We encourage you to review this page periodically.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The invalid or unenforceable provision will be interpreted or limited as necessary to give effect to the parties' intentions as far as legally permissible.

25. No Waiver

If Kosh Coffee does not enforce a provision of these Terms on a particular occasion, this does not mean that we waive our right to enforce that provision or any other provision in the future.

Any waiver must be made in a manner permitted by applicable law.

26. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Returns Policy, and any additional terms expressly applicable to a particular product or service, form the agreement governing your use of our website and purchases from Kosh Coffee, subject to any mandatory rights provided by law.

If a specific product or service is subject to additional terms, those terms will apply to the extent relevant and legally enforceable.

27. Contact Information

If you have questions about these Terms, need assistance with an order, or wish to raise a concern, please contact us.

Kosh Coffee

Address:
2205 Lavista Rd NE
Atlanta, GA 30329
United States