Refund policy

Refund & Returns Policy – Kosh Coffee

Last Updated: October 12, 2026

At Kosh Coffee, customer satisfaction is important to us. We want you to shop with confidence when purchasing coffee machines, coffee grinders, coffee beans, coffee carts, and other coffee-related products through our website.

We understand that choosing the right coffee equipment is an important decision, whether you're upgrading your home coffee setup or purchasing equipment for your business. If you need to return a product or request a refund, we aim to make the process clear, fair, and straightforward.

This Refund & Returns Policy explains our return eligibility requirements, refund procedures, exchange options, and how we handle damaged, defective, or incorrect products.

Please review this policy before placing an order.

1. Business Information

Business Name: Kosh Coffee

Address:
2205 Lavista Rd NE
Atlanta, GA 30329
United States

Email: info@koshcoffee.com
Phone: +1 470-333-4378

2. Return Window

Kosh Coffee accepts eligible return requests within 30 days of delivery.

To qualify for a standard return, the product must meet the conditions outlined in this policy. We encourage customers to inspect their orders upon arrival and contact us promptly if they have concerns.

The 30-day return window applies to eligible change-of-mind returns and does not limit any additional rights customers may have under applicable consumer protection laws.

3. Return Eligibility

We accept returns of products that are unused and in acceptable condition, including products that have been opened for inspection but have not been used.

To qualify for a standard return, the following conditions generally apply:

The return request must be submitted within 30 days of delivery.
The product must be unused and in its original condition.
Opened products may be accepted if they have not been used.
Original packaging, accessories, manuals, and included components should be returned where applicable.
The product must not show damage caused by misuse, improper handling, unauthorized modifications, or negligence.
Proof of purchase, such as an order confirmation or receipt, must be provided.
Customers must obtain return instructions from Kosh Coffee before sending the product back.

Opening a product's packaging for inspection does not automatically make it ineligible for return, provided the product remains unused and satisfies the other return requirements.

Products that have been operated, consumed, installed in a manner that affects their condition, or damaged after delivery may not qualify for a standard change-of-mind return, except where required by law or where a different remedy applies.

4. Products Eligible for Return

Our return policy covers eligible products purchased directly from Kosh Coffee, including:

Coffee machines for home.
Commercial coffee machines.
Coffee grinders for home.
Commercial coffee grinders.
Coffee carts.
Coffee beans, subject to the applicable conditions below.

Each product must meet the relevant return requirements.

For larger or heavier equipment, customers should contact us before arranging transportation so we can provide suitable return instructions.

5. Products That May Not Qualify for Standard Returns

Certain products may be excluded from standard change-of-mind returns where permitted by law.

Examples include:

Used coffee machines: Machines that have been operated or used beyond what is reasonably necessary to inspect the product.
Used coffee grinders: Grinders that have been operated or contain coffee residue from use.
Opened coffee beans: Coffee beans that have been opened or consumed, subject to applicable food safety requirements and consumer protection laws.
Damaged products: Products damaged through misuse, improper handling, negligence, or unauthorized modifications after delivery.
Custom or specially ordered products: Products made to specific customer requirements, where a lawful exclusion applies.

These exclusions apply only to standard change-of-mind returns where permitted by law. They do not eliminate applicable rights relating to defective, damaged, incorrect, or misdescribed products.

If you are unsure whether a product qualifies for a return, please contact us before shipping it back.

6. How to Request a Return

To begin a return, contact Kosh Coffee within 30 days of receiving your order.

Email: info@koshcoffee.com
Phone: +1 470-333-4378

Please provide the following information:

Your order number.
The name of the product you wish to return.
The date the order was delivered.
The reason for the return.
Photographs of the product and packaging, if relevant.

Our team will review your request and provide instructions regarding return eligibility, packaging, shipping arrangements, and the appropriate return destination.

Please do not send products back before receiving return instructions. This helps ensure that your return can be identified and processed correctly.

7. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Change-of-Mind Returns

For eligible returns where a customer changes their mind, selects the wrong product, or no longer needs an item, the customer is responsible for the return shipping costs, unless otherwise agreed or required by law.

We recommend using a shipping service that provides tracking, particularly for valuable coffee machines and commercial equipment.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, is defective, or is incorrect due to an error by Kosh Coffee, Kosh Coffee will cover the applicable return shipping costs for an eligible return or other approved resolution.

Please contact us before arranging return shipping so we can explain the process and provide the necessary instructions.

We will handle these situations in accordance with applicable consumer protection laws.

Large or Heavy Equipment

Coffee machines, commercial grinders, and coffee carts may require special packaging or transportation arrangements.

Customers should contact us before arranging the return of large or heavy equipment. We will provide instructions appropriate to the product and the reason for the return.

8. Refund Eligibility

Refunds are available for eligible returns, subject to this policy and applicable law.

For standard change-of-mind returns, the returned product must meet the return eligibility requirements and may need to be inspected before the refund is approved.

If the product is approved for a refund, the refund will generally be issued to the original payment method used for the purchase.

The amount refunded will depend on the circumstances of the return, the amount originally paid, and any applicable terms permitted by law.

If an item is damaged, defective, incorrect, or otherwise does not conform to the purchase agreement, we will review the issue and provide an appropriate remedy in accordance with applicable law.

Nothing in this policy excludes refunds or other remedies that customers are legally entitled to receive.

9. Refund Processing Time

Approved refunds will be processed within 5 business days after the return has been received and approved, or after another applicable refund entitlement has been confirmed.

Refunds are generally issued to the original payment method used at checkout.

After Kosh Coffee initiates the refund, the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

If your refund has not appeared after the relevant processing period, please contact us with your order number so we can check its status.

Any legally required refund deadline takes precedence over the timeframe stated in this policy.

10. Exchanges

If you receive a damaged, defective, or incorrect product, please contact us to discuss the available resolution.

Depending on the circumstances, the resolution may include a replacement, repair, refund, or another remedy required by law.

For eligible change-of-mind exchanges, availability depends on stock, product condition, and the applicable return requirements.

If you would like to exchange a coffee machine, grinder, or another item for a different model, contact us before returning the original product.

Our team will explain the available options, any price difference, and the applicable shipping arrangements.

11. Damaged Products

We take care when preparing orders for shipment, but products may occasionally be damaged during transit.

If your order arrives damaged, please contact us as soon as reasonably possible.

Include the following information in your message:

Your order number.
A description of the damage.
Photographs of the product and packaging, if available.
Relevant delivery or carrier information, if applicable.

Please retain the product and its packaging until we provide further instructions, unless doing so creates a safety risk.

We will review your report and explain the next steps. Depending on the circumstances, this may include a replacement, repair, refund, or another appropriate resolution.

For eligible returns involving damaged products, Kosh Coffee will cover the applicable return shipping costs.

Any reporting timeframe requested by us or a shipping carrier will not reduce mandatory consumer rights.

12. Defective or Faulty Products

If a product purchased from Kosh Coffee develops a fault or does not function as expected, please contact us for assistance.

This applies to home coffee machines, commercial coffee machines, coffee grinders, and other equipment purchased through our website.

When reporting a potential defect, please provide:

Your order number or proof of purchase.
The product name and model, if available.
A description of the issue.
Photographs or videos demonstrating the problem, if helpful.
Any relevant error messages or troubleshooting steps already attempted.

We may request additional information to help assess the issue.

Depending on the nature of the defect, the product, any applicable manufacturer warranty, and your legal rights, the available resolution may include troubleshooting assistance, repair, replacement, or a refund.

For eligible returns resulting from a defect for which Kosh Coffee is responsible, we will cover the applicable return shipping costs.

Manufacturer warranties do not replace or restrict any mandatory consumer rights applicable to your purchase.

13. Incorrect or Missing Items

If you receive an incorrect product or discover that an item is missing from your order, please contact us at info@koshcoffee.com.

Include your order number, a description of the issue, and photographs of the received product or packaging where available.

We will review the order and determine the appropriate next steps.

If an order contains multiple shipments, please check your shipping confirmation emails and tracking details to determine whether the remaining items are still in transit.

If the issue results from a fulfillment error by Kosh Coffee, we will arrange an appropriate resolution and cover applicable return shipping costs for an eligible return.

14. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before the order has been dispatched. However, cancellation cannot be guaranteed once order processing or fulfillment has progressed.

Orders that have already shipped generally cannot be canceled in transit and may need to be handled through the return process.

If a cancellation is approved, any refund due will be processed in accordance with this policy and applicable law.

This section does not limit statutory cancellation rights that may apply to your purchase.

15. Returns for Coffee Machines and Grinders

Coffee machines and grinders require appropriate care when being prepared for return.

Before returning an eligible item, please ensure that:

The equipment is disconnected from electrical power.
Water reservoirs and removable containers are emptied, where applicable.
The product is prepared for transportation according to the manufacturer's instructions.
Included accessories, manuals, and components are returned where applicable.
The product is securely packaged to reduce the risk of transit damage.

Opened but unused machines and grinders may qualify for a return within the 30-day window, provided they satisfy the conditions in this policy.

Equipment that has been used may not qualify for a standard change-of-mind return, except where required by law or where a separate remedy applies for a defective or nonconforming product.

For commercial coffee machines, commercial grinders, or oversized equipment, please contact us for specific return instructions before arranging shipment.

16. Returns for Coffee Beans

Coffee beans are consumable products and may require additional return restrictions for food safety and product integrity.

For standard change-of-mind returns, unopened coffee beans in their original packaging may be considered for return within the 30-day window, subject to applicable eligibility requirements.

Opened or consumed coffee beans may not qualify for standard change-of-mind returns where permitted by law.

If coffee beans arrive damaged, incorrectly supplied, or otherwise fail to conform to the purchase agreement, please contact us so we can review the issue and provide an appropriate resolution.

17. Refunds for Shipping Charges

Refunds of original shipping charges depend on the reason for the return and applicable law.

For eligible change-of-mind returns, original shipping charges may not be refundable unless otherwise stated in the purchase terms or required by law.

If a return results from an error by Kosh Coffee or a product issue for which we are responsible, applicable shipping charges will be considered as part of the resolution.

Where a refund is legally required to include shipping charges, this policy will not be used to exclude that entitlement.

18. Manufacturer Warranties

Some coffee machines, grinders, and other equipment may include a manufacturer's warranty.

Warranty coverage, duration, exclusions, and claim procedures vary by manufacturer and product.

Customers should review the warranty information supplied with their product or provided on the relevant product page.

If you need assistance understanding the warranty information for a product purchased from Kosh Coffee, please contact our team.

A manufacturer's warranty does not replace any applicable statutory consumer rights.

19. Promotional and Discounted Products

Products purchased during sales, promotional events, or discount campaigns are subject to the same applicable return and refund principles as other purchases unless lawful promotional terms were clearly disclosed before purchase.

Purchasing a discounted product does not remove a customer's rights regarding defective, damaged, incorrect, or misdescribed items.

For eligible refunds, the amount refunded will generally reflect the price actually paid for the returned product, subject to applicable law.

20. Policy Updates

Kosh Coffee may update this Refund & Returns Policy from time to time to reflect changes in our business practices, product offerings, payment procedures, or legal requirements.

The latest version will be published on our website with the applicable revision date.

Changes will apply as permitted by law and will not remove rights customers are legally entitled to retain.

We encourage customers to review this policy before placing an order.

21. Contact Us

If you have questions about our return requirements, refund status, exchanges, damaged products, or an existing order, please contact us.

When contacting our team, include your order number and a description of your concern so we can assist you efficiently.

Kosh Coffee